Get in Touch With Us
This page is for readers who want to reach the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how a bonus term actually works, query a withdrawal problem at a casino we cover, or discuss a commercial enquiry. Email is the only channel we run, and every message is read by a person.
Write to us at [email protected]. We aim to reply within two working days. We are a publisher, not a gambling operator: we cannot access your casino account, release a payment, reverse a deposit or overturn an operator's decision. What we can do is explain the terms, point you at the right complaints route, and correct our own pages when they are wrong.
Before you email: what we can and cannot help with
| Your situation | Can we help? |
|---|---|
| A bonus term or wagering requirement on our site is unclear | Yes — we will explain it and reword the page if needed |
| An offer we list has changed or expired | Yes — send the casino name and we will re-verify |
| A casino is holding your withdrawal or has closed your account | Partly — we can explain the usual process and dispute routes, but we have no authority over operators |
| You want your account closed or money refunded | No — contact the casino's own support team |
| You are struggling with your gambling | We will point you to GamCare, GAMSTOP and blocking software; we do not offer counselling |
| Advertising, affiliate or partnership enquiries | Yes — introduce yourself and outline the proposal |
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, we may receive a commission from the operator. That commission never buys a position in a ranking or a more favourable review, and no operator sees a review before it is published. If you think a page reads like an advert rather than an assessment, say so in your message — that is exactly the sort of feedback we want. Our fuller reasoning on operator selection sits on the trusted non GamStop casinos list.
Questions about specific casinos we cover
Most reader emails are about one of the operators on our lists, usually about a headline offer or a payout. Below is the kind of context we will give you, using three of the most-asked-about brands. These are our editorial assessments based on published terms as at 23 September 2026; offers change without notice, so always read the operator's current terms before depositing.
Betmica — the biggest headline number, and why that matters less than it looks
Betmica sits at the top of our list with an editorial rating of 10.0, largely because it advertises a Welcome Offer of 570% up to £5,700 plus 270 free spins and pairs it with a broad slots and live-dealer catalogue. Readers contact us about it more than any other brand, almost always asking the same thing: is the £5,700 real? It is a ceiling, not a payout. To approach it you would need to deposit a very large sum, and the bonus is then subject to wagering, maximum bonus bet caps and an expiry window set by the operator. The limitation worth knowing: large percentage offers of this shape typically carry the heaviest wagering and the tightest max-bet rules of anything we list, so a casual £20 depositor gets little practical benefit. Check the cashout cap before you opt in.
Kikibet — a smaller multiplier with a similar free-spin allocation
Kikibet is rated 9.9 and advertises 350% up to £5,555 with 300 free spins. It appears here because the offer is quoted in pounds and the free-spin count is generous relative to the multiplier, which usually means less of your value is locked behind the very top deposit tiers. Readers should still confirm which slots the spins apply to and what the winnings cap is — free spins are frequently limited to one or two titles with a fixed maximum conversion. The drawback: a 350% match still implies substantial playthrough, and table games such as blackjack and roulette typically contribute far less towards it than slots, sometimes nothing at all.
Betninja — a flat, readable offer
Betninja, also rated 9.9, advertises a £1,000 bonus and 100 free spins for all new players. It earns its write-up here for a different reason from the two above: the number is small enough to be realistic, and a flat cash cap is easier to reason about than a multi-tier percentage. If you want to understand what a welcome bonus actually costs you in playthrough, this is a cleaner one to model. Its limitation is the flip side — high-stakes players will find the ceiling low, and as with all of these brands the free spins carry their own separate expiry and conversion limit.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating | Currency shown |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.7 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 | EUR |
| CoinPoker | 150% up to $2,000 | 9.7 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 | GBP |
Ratings are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, a UK player without a matching currency account should expect conversion at the payment provider's rate, which erodes the headline figure.
Money questions we get asked most
Costs, payments and payout timing generate the bulk of our inbox. In general terms, and without claiming what any individual operator offers:
- Cost of entry. Reading our pages costs nothing. Playing costs whatever you deposit — minimum deposits at offshore casinos commonly sit in the £10–£20 range, and a bonus usually has its own, higher, qualifying deposit.
- Paying in. Debit cards, bank transfers, e-wallets, prepaid vouchers such as Paysafecard and cryptocurrency are the usual set. PayPal is rare outside UK-licensed sites, so verify it rather than assuming. Some UK banks decline gambling transactions outright.
- Fees and conversion. Card and e-wallet deposits are often free at the casino end, but a non-GBP account triggers a conversion charge from your bank or wallet on the way in and again on the way out. Crypto adds network fees and price movement.
- Getting paid. Expect a pending or review period before processing, then the transfer itself: e-wallets and crypto are typically fastest, cards and bank transfers slower. Weekly and monthly withdrawal caps are common and are the single most-missed term.
- Verification. KYC — photo ID, proof of address, sometimes proof of payment method — is standard. Larger or unusual wins can trigger source-of-funds checks. Uploading documents early avoids most delays.
If a payout has stalled, email us the operator name and rough timeline and we will tell you what the published terms say and where the complaints route leads. We do not act as an arbitrator.
What these sites actually offer
When readers ask what they will find at the casinos we cover, the honest answer is four broad categories. Slots dominate, from low-volatility spinners to high-variance titles and progressive jackpots, with return-to-player figures usually published in the game info panel. Table games cover blackjack, roulette and baccarat in software form. Live dealer rooms stream real tables with human croupiers and higher minimum stakes. Mobile play runs in the browser at most offshore sites rather than through an app. Which studios supply the games varies by operator, so check the provider list on site rather than relying on any generic claim.
Sports betting and the shared wallet
Several operators we list run a sportsbook alongside the casino, and readers often email confused about how the two interact. The usual arrangement is a shared balance with separate bonuses: a casino welcome offer will not normally release from sports bets, and a sports free bet will not clear casino wagering. Sportsbooks here typically cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is common — and the stake is rarely returned with the winnings. CoinPoker, by contrast, is built around poker rather than a sportsbook, which is worth knowing before you sign up expecting football markets.
Eligibility, regulation and self-exclusion
You must be 18 or over. GAMSTOP is the free self-exclusion scheme for online gambling sites licensed by the Gambling Commission in Great Britain; registering blocks you from those sites for six months, one year or five years. Casinos without a Great Britain licence do not connect to GAMSTOP, which is why registered users can still open accounts with them. That also means the Gambling Commission's consumer protections, dispute routes and deposit-limit rules do not apply to those accounts — you are relying on whatever overseas regulator licenses the operator, commonly Curaçao, and on the operator's own complaints procedure.
Accepting British customers is not the same as being authorised to serve them, and we do not claim a specific licence status for any brand unless we have verified it. If you self-excluded for a reason, the practical safeguards are bank-level gambling blocks, blocking software on your devices, and deposit or loss limits where the operator offers them. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.
Corrections, complaints about us, and how we assess operators
Our assessments are desk research: published terms and conditions, bonus rules, banking pages, licence statements and operator communications, re-checked on a schedule and dated where it matters. We have not deposited, played or withdrawn at any site listed, and we never present an advertised processing time as a measured one. If you find a figure on this site that contradicts an operator's current terms, tell us and we will verify and amend, noting the date of the change.
- Email [email protected] with the page, the brand and what looks wrong.
- We check it against the operator's published terms.
- We reply with what we found and update the page if the correction stands.
Take your time deciding whether any of this is for you — there is no deadline on reading. If you would rather start with our reasoning before writing in, the operator list is the place to go next.